Last updated: 13 September 2026
Who We Are
Helix Privé ("we", "us", "our") is a Singapore-based longevity concierge and coordination service. We are not a medical clinic — we do not diagnose, prescribe, or administer treatment. This policy explains how we handle personal data in connection with our website and enquiries, in line with Singapore's Personal Data Protection Act 2012 (PDPA).
Data We Collect
- Contact details you provide when you submit an enquiry, such as your name, email address, and phone number.
- Enquiry content — the health goals, questions, or context you choose to share with us.
- Technical data such as browser type, device information, and general usage analytics collected automatically when you visit our website.
We do not collect medical records or clinical data directly — any such information you choose to share with an independent physician is handled by that physician under their own privacy and confidentiality obligations, not by Helix Privé.
How We Use Your Data
- To respond to your enquiry and discuss your goals.
- To coordinate an introduction to an independent, licensed specialist, where you have asked us to do so.
- To arrange concierge logistics you have requested, such as travel or appointment coordination.
- To maintain records for legitimate business and legal purposes.
- To improve our website and communications.
We do not sell your personal data. We do not use your data to make automated decisions about medical treatment.
Sharing Your Data
We share personal data with independent, licensed physicians or specialists only where you have asked us to coordinate an introduction, and only to the extent necessary for that introduction. We may also share data with service providers who support our operations (such as IT hosting), under confidentiality obligations. We do not share your data with unrelated third parties for their own marketing purposes.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described above, or as required by law, after which it is securely deleted or anonymised.
Your Rights Under the PDPA
Subject to applicable exceptions, you may request access to the personal data we hold about you, ask us to correct inaccurate data, or withdraw your consent to our use of your data at any time. Withdrawing consent may affect our ability to assist with your enquiry. To make a request, contact us using the details below.
Cookies and Analytics
Our website may use cookies or similar technologies to understand general usage patterns and improve the site. You can control cookies through your browser settings.
Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this policy from time to time. Material changes will be reflected by an updated date at the top of this page.
Contact Us
For any questions about this policy, or to make a data access or correction request, contact us at hello@helixprive.com.